Privacy & Refund Policy

At Oodles of Strudel, every batch is baked with love, care, and a sprinkle of happiness. We value your trust and are committed to protecting both your personal information and your experience with us. Below you’ll find our policies on privacy, shipping, and refunds—all designed to keep things as transparent and fair as possible.

Privacy Policy

Your Privacy Matters
When you place an order or contact us, we collect only the information needed to process your order and provide great service. This may include your name, email address, phone number, billing/shipping address, and payment details.

We use this information solely to:

  • Process and deliver your order

  • Communicate updates about your purchase

  • Respond to customer service inquiries

  • Improve our products and website experience

We never sell, rent, or share your personal information with outside parties, except those directly involved in fulfilling your order (such as payment processors or shipping carriers).

Data Protection
Your payment information is processed securely through trusted third-party payment providers. We do not store your full credit card details on our servers.

Cookies
Our website may use cookies to improve your browsing experience—helping us remember what’s in your cart and understand how visitors use our site. You can disable cookies through your browser settings, though it may affect functionality.

Your Rights
You can request to access, update, or delete your personal information at any time by emailing us at blueduckcreations@yahoo.com.

Shipping & Return Policy

Shipping Delays
Once your order leaves our bakery, it’s in the hands of the carrier. While we do everything we can to ship promptly, delivery dates may be affected by factors outside our control—like weather, high seasonal demand, or carrier delays.

If your package is delayed and you’re unable to resolve it with the carrier, please reach out to us at blueduckcreations@yahoo.com, and we’ll do our best to assist or make alternative arrangements.

Refunds & Replacements
Because our strudels are perishable, we are unable to accept returns. However, if your order arrives damaged, incorrect, or not up to our usual high standards, please contact us within 48 hours of delivery with photos of the product and packaging.

We’ll happily review the situation and, if appropriate, issue a replacement or refund to ensure your satisfaction.

Contact Us

We want every experience with Oodles of Strudel to be as sweet as our pastries.
If you have any questions about our privacy practices, shipping, or refund process, please email us at blueduckcreations@yahoo.com.

Thank you for supporting our bakery—and for understanding that sometimes, things happen beyond the oven and our control!